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Precision Camera & Video Repair, Inc. Continues its North America Expansion
Enfield, CT, March 30th, 2011: Precision Camera & Video Repair, Inc. of Enfield, CT operates in the ever changing world of consumer electronics. By continuously and proactively adapting to the market place, the company continues to refine itself to meet the challenges of our segment. The recession had a major financial impact on our customers, who are comprised of many of the large CE retailers and all of Digital Camera manufacturers. Precision Camera adapted to their needs by expanding and providing cost effective service solutions.
As the product category continues to evolve our company has reshaped itself to keep pace with these changes which in turn resulted in changes to our service strategies and service offerings. Precision Camera has progressed through a transition that involved increasing repair capacity in some facilities and changing the allocation of product based on capabilities in others.
To meet the needs of our Digital Imaging customers we have increased the size and scope of our offerings. The price points of digital cameras have come down drastically over the last few years, to meet and adapt to this market change we have increased our capabilities surrounding high volume product refurbishment and the rapid exchange business model. This business is well suited for our South West facilities which have been in operation for the last 3 to 4 years.
Our Enfield, CT facilities remain well suited for the break/fix depot repair business model which works well with high-price-point products such as professional Digital SLRs, professional Lenses and Video Camcorders. We have technicians, operators, parts inventory personnel, repair support, project management, customer service, program management, finance, information technology, human resources and shipping personnel all in Enfield to support these products as well as all of our facilities.
To meet the needs of our customers we now operate two large US facilities in El Paso, TX and one in the state of Chihuahua, MX (our Agave facility). The facility in Mexico was setup to handle the expansion of our international business in Mexico and Central America. Our El Paso area facilities are strategically located to handle the Western US logistics and service operations.
Our plan to optimize all of our facilities began about one year ago and we are now at the end point of the plan. Our Enfield, CT facility is functioning in three buildings and remains our Center of Excellence, with our Technicians and Operations functions working out of our Buildings 1 and 9. Building 7 houses our customer contact center, finance, IT and our HR staff.
Due to the competitive nature of our business we cannot be specific on employee counts but we still have a large number of people employed on the Enfield Campus. We have also transitioned a great number of people to our Southwest facilities. The Company helped with the relocation and virtually all have stayed with the Company. Every employee was given the opportunity to work at our Southwest facilities over the last year.
About Precision Camera: Precision Camera is the market leader in digital camera and video camcorder repair. Precision Camera is the only service provider capable of offering a one stop, full-service solution on virtually all models of digital cameras and video camcorders. Precision Camera is the world’s largest service center for this product category. Precision Camera’s locations across North America are strategically located in proximity to major transportation hubs, which allows for the efficient transfer of product. Precision Camera has the largest team of highly trained specialists focused on providing a suite of best-in-class service solutions.